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Pure Technical Services

vSphere Plugin Not Populating in Web Client After Installation

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If after running the installer from Pure, the FlashArray icon doesn't display in the vSphere Web Client, try these troubleshooting steps:

  • Check the VMware vCenter Web Client Plugin Installation [Installation: version 2.5 or older | Installation: Version 3.0 or Later] page for any caveats, compatibility, or requirements for various Plug-In versions.
  • Are you using the correct credentials for the installation? It must be domain or local Windows-server login credentials that have administrative rights for the vCenter Windows Server. This is so the installer has the correct rights to perform the installation.
  • Sometimes the Web Client service needs to be restarted on the vCenter server in order for the FlashArray plugin to populate the web client.
  • Sometimes the browser cache needs to be cleared in order for the plugin to show up in the web client.
  • Check Cody Hosterman's blog, FlashArray Deprecation of TLS 1.0 Support and the vSphere Web Client Plugin, for other troubleshooting options.
  • If you need further assistance, contact Pure Storage Support to investigate this further.