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Pure Technical Services

Troubleshooting vSphere Plugin SSL Certificates for Browsers

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When you are using the vCenter Pure plug-in you are able to view and manage the GUI within the vSphere Web Client.  Each browser has a different way to handle the SSL Certificate authentication.  We have a known issue with mismatched addresses that we plan to fix in the long term, in the meantime you can find the workarounds below. 

Note: Certificates used with a FlashArray must be PEM formatted (Base64 encoded).


Internet Explorer

When logging into the vCenter Web GUI on IE you may see the following: 


In order to use the vSphere Plug-In you will need to perform the following: 

Step 1: Disable the Option for "Warn about certificate address mismatch*" (IE11+ Only)
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Step 2: Add the array's URL to the trusted sites

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Step 3: Navigate to the PureStorage FlashArray's GUI URL

Do not log in, click on "Certificate Error > View Certificates"

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Step 4: Install the Certificate

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Once the certificate is installed, you should be able to see the Pure GUI in the vCenter Plug-in.  

Google Chrome

When you log into the vSphere GUI you will see the following: 

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To fix this you will need to log into the array directly first & by pass the certificate warning: 

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Once you do this, you will be able to reload the vSphere GUI and see the Pure GUI in the plug-in.


When logging into the vCenter Web GUI you will get the following error: 

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To fix this, log directly into the Pure GUI and add it as an exception: 

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Once you've done this you're all set as this will add it as a permanent exception.