Skip to main content
Pure Technical Services

Troubleshooting: Pure Storage Icon Not Visible in vCenter Server

Currently viewing public documentation. Please login to access the full scope of documentation.



The Pure Storage icon is not showing up in the vCenter Web Client. This can be caused the JDK not being properly installed on the VMware vCenter server.  We can verify whether the JDK is installed correctly, and which Java version is being used by the Pure Plugin in the VMware vSphere Web Client main log file (vsphere_client_virgo.log).


An incorrect installation and configuration of the JDK will cause issues with the Pure Plugin.  


The Java version can be found in the vshere_client_virgo.log, and will only show up in the log when the vSphere web client is restarted.

In this example, the JDK 1.7u17 is installed on the Windows Server 2008 R2 for vCenter Server 5.1.

[2016-07-15 10:22:41.225] INFO  [INFO ] start-signalling-1            com.vmware.vise.util.debug.SystemUsageMonitor                     System info :
 OS - Windows Server 2008 R2
 Arch - amd64
 Java Version - 1.7.0_17 
[2016-07-15 10:22:41.256] INFO  [INFO ] Timer-2                       com.vmware.vise.util.debug.SystemUsageMonitor                     
 Heap     : init = 201292928(196575K) used = 309326640(302076K) committed = 672727040(656960K) max = 954466304(932096K)
 non-Heap : init = 136773632(133568K) used = 82368472(80437K) committed = 142344192(139008K) max = 318767104(311296K)
 No of loaded classes : 13796 

The Java version requirements are listed in the vSphere Web Client Plugin Release Notes