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Pure Technical Services

Thumbprint Mismatch - Plugin Installed on FlashArray But Not in vSphere Web Client

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After installing the plug-in in the Pure GUI, you are unable to see that it is installed in the vSphere web client. 


You will want to check the logs on the vSphere server that is hosting the web services.  

The logs are in the following directory: C:\ProgramData\VMware\vSphere Web Client\serviceability\logs. 
The ones of interest are: vsphere_client_virgo and com.purestorageui.Purestorageui-1.x.x.

In the virgo logs you may see the following error:

Error unzipping<wbr/> Server certificate chain is not trusted and thumbprint doesn't match


There is an issue when the GUI is started when /cache/ssl/gui.keystore is not available yet (new Array) which results in an unmatched fingerprint.  


For 3.3.x you will need to run the following command, on both controllers: 

restart gui


For 3.4.x you will need to run the following command, on both controllers:  

/etc/init.d/nginx restart


The JIRA for this fix is :