Diagnosis
This error can be due to improper configuration in the network path causing jumbo frames to be fragmented from the ESXi Host to the FlashArray.
How to confirm Jumbo Frames can pass through the network
Run the following command from the ESXi Host in question via SSH:
vmkping -d -s 8972 <target portal ipaddress>
If no response is received, or the following message is returned, then jumbo frames are not successfully traversing the network:
sendto() failed (Message too long)
sendto() failed (Message too long)
sendto() failed (Message too long)
There is an L2 device between the ESXi host and FlashArray that is not allowing jumbo frames to properly pass. Please have the customer check virtual and physical switches on the subnet to ensure jumbo frames are configured from end-to-end.