Skip to main content
Pure Technical Services

Capturing VMware Support Bundles

Currently viewing public documentation. Please login to access the full scope of documentation.

Description

The Pure Storage FlashArray is consistently used with VMware environments and there's a good chance that Support will have cases where they need to troubleshoot and diagnose how the FlashArray interacts with the VMware environment. 

During live troubleshooting, both the customer and Pure Support can look at the logs live as needed, however for an investigation into events that have already occurred VMware Support Logs will need to be provided to Support to move that investigation forward.


Procedure to Gather vCenter and ESXi Logs

VMware has a detailed KB on how to Gather vCenter and ESXi Logs.  Please review VMware's documentation.  

With vCenter 6.7 release, there has been more adoption of the HTML5 Client now.  There is no export option in the monitor tab, so the process is a little different.  

Here is an example of the HTML5 Client.

Right Click on the vCenter and Select Export System Logs
Export Logs - 02 - HTML5 - 01 -  vCenter - Right Click.png
Check the box to include vCenter logs.  If the Support case is related to VVols, SRM or Plugins, this is very important to gather.
Export Logs - 02 - HTML5 - 02 - vCenter - Export Logs.png
Then you can export the logs.  The default selections for the hosts are usually enough for Pure Support.
Export Logs - 02 - HTML5 - 03 - vCenter - Export Logs.png
Keep in mind, the HTML5 Log exports will be named a little different then the from the flash client.
Export Logs -03 - File Types.png

Then here is an example of the Flash client and the monitor tab.

Navigate to the vCenter that the logs are being gathered for.
Go to the Monitor tab and click on system logs.
Then click on export system logs.
Export Logs - 01 - Flash - 01 - vCenter - Monitor - System Logs.png
Check the box to include vCenter logs.  If the Support case is related to VVols, SRM or Plugins, this is very important to gather.
Export Logs - 01 - Flash - 02 - vCenter - Export Logs.png
Then click Finish.  Another window will pop up asking where to save the compressed file.
Export Logs - 01 - Flash - 03 - vCenter - Export Logs.png

Once the logs are downloaded, they can be uploaded via SFTP for Support.

There is a SFTP Upload KB that outlines that process.