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How-To: Configuring Remote Assist and Phone Home Using the PowerShell SDK v2

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This article is for the PowerShell SDK version 2.

The Pure Storage FlashArray has a Remote Assist function for Pure Storage Support to connect to the array and perform tasks. In a typical scenario Remote Assist is enabled on an as-needed basis. There is also a feature called Phone Home that connects to the Pure1 service and uploads logs for continuous health monitoring. Both features use the Get-Pfa2SupportTest and Update-Pfa2Support cmdlets. The following PowerShell commands can be used to enable or disable Remote Assist and Phone Home without access to the FlashArray Web Management UI. 

You must be connected to the array before executing these commands. Please reference this article for instructions on connecting to the array. 

Remote Assist

Get status of Remote Assist

# Enter your array IP address or FQDN
$FlashArray = "<IP or FQDN>"
PS C:\>Get-Pfa2SupportTest -Array $FlashArray -TestType remote-assist
ComponentAddress :
ComponentName    : CT0
Description      : Testing remote assist connectivity
Destination      :
Enabled          : False
ResultDetails    : All tests passed.
Success          : True
TestType         : remote_assist
PS C:\>

Enable Remote Assist 

PS C:\>Update-Pfa2Support -Array $FlashArray -RemoteAssistActive $true
ComponentAddress :
ComponentName    : CT0
Description      : Testing remote assist connectivity
Destination      :
Enabled          : True
ResultDetails    : All tests passed.
Success          : True
TestType         : remote_assist
PS C:\>

Disable Remote Assist

Update-Pfa2Support -Array $FlashArray -RemoteAssistActive $false
ComponentAddress :
ComponentName    : CT0
Description      : Testing remote assist connectivity
Destination      :
Enabled          : False
ResultDetails    : All tests passed.
Success          : True
TestType         : remote_assist
PS C:\>

Phone Home

This example shows the commands to get the status of and set the Phone Home service as enabled or disabled.

It is not recommended that this service be disabled unless necessary.

Get status of Phone Home

PS C:\>Get-Pfa2SupportTest -Array $FlashArray -TestType phonehome
ComponentAddress :
ComponentName    : CT0
Description      : Testing phonehome connectivity and network status
Destination      :
Enabled          : True
ResultDetails    : Registered
Success          : True
TestType         : phonehome
PS C:\>

Enable Phone Home

PS C:\>Update-Pfa2Support -Array $FlashArray -PhonehomeEnabled $true
ComponentAddress :
ComponentName    : CT0
Description      : Testing phonehome connectivity and network status
Destination      :
Enabled          : True
ResultDetails    : Registered
Success          : True
TestType         : phonehome
PS C:\>

Disable Phone Home

PS C:\>Update-Pfa2Support -Array $FlashArray -PhonehomeEnabled $false
ComponentAddress :
ComponentName    : CT0
Description      : Testing phonehome connectivity and network status
Destination      :
Enabled          : False
ResultDetails    : Registered
Success          : True
TestType         : phonehome
PS C:\>