Pure Storage Technical Services
Keeping your data services running, available, and secure shouldn't be hard work. Pure Technical Services helps make it effortless. We use built-in simplicity, experience, and AI to deliver help when you need it—and even before you know you need it. Find information on how to interact and get the most out of Technical Services here.
- Technical Services Information
- Welcome to Pure Storage Technical Services! Our mission is to help our customers to succeed and get the most value from our products. This Pure Storage Customer Support Guide (Guide) describes the technical support and maintenance services to be provided by or on behalf of Pure Storage, Inc. (Pure Storage) and familiarizes customers with our team, best practices, tools and methodologies.
- Contact Us
- List of Components Going End-of-Life on April 30, 2024
- List of Components Going End-of-Life on February 29, 2024
- Pure Storage Customer Support Executive Summary
- Pure Storage Customer Support Guide
- Pure Storage End User Agreement
- Pure Storage Technical and Security Measures Relating to Processing of Personal Data within Pure Support Systems
- Field Bulletins
- The "Field Bulletins" included in this guide serve to inform regarding identified issues that may affect customer environments. Issues noted here will be updated with the latest status, so please check here often to ensure that you will not be affected by any of them.
- Pure Storage COVID-19 Coronavirus Outbreak Technical Services Status and FAQ
- File Share RPC issue after KB5012599 install
- Official Pure Security Response to SolarWinds Attack
- Security Advisory: Pure Response to Log4j / Log4Shell
- Pure Storage Response to Log4Shell
- Russia / Ukraine Service Delivery Advisory
- Security Advisory: Pure Response to CVE-2022-0847 "Dirty Pipe"
- Security Advisory: Pure Response to CVE-2022-22965 "SpringShell" or "Spring4Shell"
- Security Bulletin for Linux ksmbd Vulnerability ZDI-22-1690
- Tokyo 2020 Olympic / Paralympic Advisory