Pure Storage Technical Support/Escalation

If you suspect that you have a Pure Storage security emergency, please contact Pure Storage Technical Support.  Pure Storage responds quickly to attacks in progress and works with your staff to develop an incident response plan that minimizes the effect of current and future attacks.

If you believe that you may have been actively exploited, please call +1(866) 244-7121 and request for a Severity 1 case to be created. 

For all other requests for assistance that are not an active Severity 1 / outage/ critical issue, please contact Pure Storage Technical Services for assistance.  PHONE (US) +1 (866) 244-7121 or +1 (650) 729-4088.  If calling from outside the US here is a list of phone numbers:  Pure Storage Technical Support Services.  Pure Storage customers can escalate cases in the following ways:

Alternatively:

• Click the escalation link on one of the case emails. Every email from Pure Storage Support displays the following question near the bottom, including a dynamic link: “Not satisfied with the handling of this case? Click here to escalate.”

• In the upper right-hand Pure1 Case Portal, click Escalate:

Please also see:  Customer Escalation Procedures for additional information.

Pure Storage PSIRT

For all other inquiries relating to Pure Storage Product Security, please see Pure Storage Product Security (Home), or refer to Pure's CVE Lookup Page and Pure's Software Release Notes,

• Purity //FA Release Notes
• Purity //FB Release Notes
• Portworx Release Notes
• Pure Storage Product Lifecycle Overview

To securely contact psirt@purestorage.com, please use the public key below:

Fingerprint:  4FE0 B4DF 0250 7C5D 299B  E3D7 BDFC 18D2 38E9 BF77

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