Pure Storage customers can report an incident in the following ways:
- Open a support case: https://pure1.purestorage.com/support/cases (A Support account is required to open a support case)
- Send an email to email@example.com with the incident details or issues being faced.
What is the escalation process for a security incident?
Once the support case has been opened, Pure Support shall engage the account team and escalate to Pure Storage Product Security and Engineering teams as necessary, depending on the type of security incident.
For technical and customer support, please reach out to your Pure Storage account team.