The primary purpose of the Distribution Engine urgent trigger assignment flowchart is to show how Distribution Engine assign cases. The vast majority of assigning scenarios in Distribution Engine will be best suited to Scheduled distributors.
What is Scheduled distribution? Scheduled distributors are the most powerful and commonly used type of distributor. They run periodically checking the queues for leads / cases to assign out. We can have multiple scheduled distributors within a team. Distributors run in order top to bottom, each running its own independent distribution sequence.