To our Pure customers and partners around the globe impacted by natural disasters such as California wildfires, Hurricane Laura, Tropical storm Marco, Storm Francis, Cyclone Bavi and the COVID-19 Pandemic,
We understand that the array’s uptime is crucial to your business, and would like to assure you that Pure Storage Technical Services will continue to be operational during this time of uncertainty. We will continue to actively monitor your FlashArray and FlashBlade systems via Pure1. In the event our proactive monitoring detects an impact to your systems, we will reach out to you or your Authorized Support Partner to help resolve the issue.
At present, Pure Storage Technical Services engineers, along with our logistics, and field service partners are prepared and will continue to serve our customers. In the event of a part replacement in the impacted areas, we will do our best to deliver as fast and as safely as we can. If any delays are encountered during the delivery process, we will communicate updates as we become aware of them.
Please stay safe and contact us if we can help in any way.
You can reach us 24x7 at:
Phone USA: 1 (866) 244-7121
Phone Global: +1-650-729-4088
COVID-19 daily status update: https://purefla.sh/2IWQDhl
Pure Storage Technical Services